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Introducing our Oktoberfest 2017 Sponsors..

Introducing our Oktoberfest 2017 Sponsors..

As Oktoberfest plans are in full swing, we wanted to say a big thank you to the companies who are making this years celebrations possible. BOC BOC is a Member of The Linde Group which supplies compressed and bulk gases, chemicals and equipment around the globe. The company develops safe, sustainable and innovative solutions for customers in many specialty sectors. Learn more about BOC here.

William Buck

William Buck is a leading firm of chartered accountants and advisors with expert understanding of the specific  challenges facing the manufacturing industry. As the preferred service provider for AMTIL and a specialist manufacturing division including R&D, William Buck is committed to helping  the industry grow. Find out more here. ISCAR ISCAR AUSTRALIA has well-trained and experienced product and industry managers who hold regular in-house and on-site training sessions, coupled with a strong team of technical sales engineers in every state of Australia and an extensive network of distributors covering the entire country. Read more about ISCAR here. Bladnoch Distillery  Bladnoch Distillery was founded and built on the River Bladnoch by brothers John and Thomas McClelland. Owned by the McClelland family for 121 years, Bladnoch cemented its roots and contributed a strong history in the south of Scotland. One of six Lowland distilleries. Bladnoch the southernmost Scotch Whisky distillery in Scotland, and one of the oldest Scotch Whisky producers paying homage to rare Lowland Single Malt Scotch Whisky. Read more about the Bladnoch story here. Register Places are limited so make sure you register for this years Oktoberfest, visit www.headland.com.au/oktoberfest2017.

Klugo Group Talks NetSuite ERP Success

Klugo Group Talks NetSuite ERP Success

‘Klugo Group Talks NetSuite ERP Success’ was written by Sholto Macpherson and published on CRN

Annaliese Kloé’s journey to NetSuite ERP success started in the most unlikely of places: on a warehouse floor surrounded by CNC tooling and metal fabrication equipment.

Kloé’s father bought Headland Machinery in the 1970s, and turned it into a family owned and run distributor of manufacturing equipment. Nine years ago, Headland realised it needed to upgrade from multiple systems to a single ERP; it selected NetSuite as the best fit, but realised there was still a gap in the software stack. Headland sells support and consulting services to manufacturers that buy its machinery. Kloé wanted to integrate a customer service and ticketing engine into the ERP. Headland already had some developer chops. The latest laser cutting and robotic machinery tools require a level of programming proficiency to operate; Headland trains its customers on how to program these machines. It took Headland 12 months to build a service app called NextService. This added a drag-and-drop schedule bar to the core architecture of NetSuite and connected it to a mobile app, which was integrated into NetSuite’s CRM and inventory modules.

“The biggest issue with field service is that there are a lot of different apps in the market, but nearly all of them have to be integrated into an ERP. Because ours is part of the ERP, you get all of the functionality of the ERP in the mobile device,” Kloé says.

Checklists and inventory come straight from the ERP. NextService can track inventory stock in service engineers’ vans and manage warranty returns on the road. NextService won a NetSuite award in 2013 for Best Internal Development, and the vendor encouraged Kloé to sell it to other NetSuite users. And so, four years ago the consultancy Klugo was born. As NextService was built on the NetSuite platform and could only work within NetSuite, it made sense to resell NetSuite and control the whole sales and delivery cycle.

“The biggest benefit to a client is that it’s one system,” Kloé says. “Data is always up to date and integration connection is always right. Otherwise, you’d need to double check and do audit trails.”

Klugo initially focused on selling NetSuite and NextService, as well as software development and support for the latter. It partnered with NetSuite integrator Outserve, which did the on-site implementation of the ERP. This relationship lasted two years before it made sense to join the companies. On 1 January 2017, Klugo acquired Outserve and formed a new, 50-person entity called Klugo Group.

“The market perception has been that we are the one company anyway,” Kloé says. “Because we already had a fantastic working relationship, [the acquisition] was quite seamless.”

In just four years, Klugo Group has become the “top two” NetSuite partner in the Asia-Pacific region. It’s a five-star partner, which means it sells more than US$1 million in NetSuite licences each year.

“Our business is growing dramatically,” Kloé says. “We’re selling a lot of NetSuite product. It’s taken a lot of investment, and we had backing from our partner company. We couldn’t grow hard that quickly without that investment in place.”

Oracle’s acquisition of NetSuite has come at a great time for Klugo. Oracle chief executive Mark Hurd has said that he wants to double NetSuite’s global sales team, and has committed to a new data centre in Sydney and a sales office in New Zealand. “I see us continuing to grow substantially,” Kloé says. Klugo Group is positioning itself to ride the wave of the internet of things, which promises to revolutionise the manufacturing scene. The consultancy has already experimented with real-time status updates from the shop floor; when stock is running low, the ERP receives a notification to order more stock. Or if a tooling machine develops a fault, the ERP will notify the service team. “The machinery is being enabled to track the information and feed it back to the ERP,” Kloé says.

Introducing Austech Sponsors

Introducing Austech Sponsors

With only a few weeks to go until the Headland & Klugo Austech Networking Drinks Evening, we would like to introduce the companies that are making the event possible. BOC BOC is a Member of The Linde Group which supplies compressed and bulk gases, chemicals and equipment around the globe. The company develops safe, sustainable and innovative solutions for customers in many specialty sectors. Learn more about BOC here.

William Buck

William Buck is a leading firm of chartered accountants and advisors with expert understanding of the specific  challenges facing the manufacturing industry. As the preferred service provider for AMTIL and a specialist manufacturing division including R&D, William Buck is committed to helping  the industry grow. Find out more here. Sandvik Coromant Sandvik Coromant is the world’s leading supplier of tools, tooling solutions and know-how to the metalworking industry. With extensive investments in research and development, they create unique innovations and set new productivity standards together with customers. These include the world’s major automotive, aerospace and energy industries. They are part of the global industrial group Sandvik. Read more here. Wickman Machinery With over 60 years experience working within the manufacturing machinery sector, Wickman Machinery is a supplier of Punch Press, Press Brakes and Guillotine Shears. Wickman was relaunched in 2016 to offer manufacturers a new range of quality, affordable, reliable machine tools. Learn more about Wickman Machinery here.  

 Please note registration for the Austech drinks night has now closed. 
 
 

Annaliese Kloé sits on the Panel at Exclusive CRN Pipeline Event

“Attracting investment: from mergers and acquisitions (M&A) to building business to exit strategies.” 

Annaliese Kloé, Klugo CEO, joined a panel of other high-profile executives at the CRN Pipeline to discuss strategies for attracting investments, making investments and buying and selling businesses. The CRN Pipeline is the Australian technology channel’s leading information and networking two day event held in Melbourne and Sydney.

Main areas of conversation included:

  • What to look for in an acquisition; return on investment, whether the businesses are complimentary, bringing capability to your business, strategic partnerships and customer benefits.
  • Why recurring revenue is important, with a focus on stickiness of customers to keep buying.
  • What kills a deal; greediness, lack of personality alignment and not ensuring a win-win.
  • Good and bad experiences of M&A.

Do’s:

When significant synergy is created, it ensures a win win. It’s important to have difficult discussions before a merger to take in to account the ‘what if’ scenarios. Another vital point is to take the time to map out the benefits for each organisation involved in the merger. When there is a unified vision, all parties are clear in what their roles are post acquisition.

Don’ts:

Make assumptions which can lead to misunderstandings. For example, businesses may be similar, but if they are located in different regions their goals and behaviours may not be aligned. A clear understanding of roles and responsibilities is imperative before a merger. If you’d like to know more about how Klugo can help you streamline your business processes, please get in touch at [email protected] For more information about the CRN Pipeline event, click here.

Digital Disruption, Cloud Computing and Governance – Takeaways from the CFO Series Queensland

Digital Disruption, Cloud Computing and Governance – Takeaways from the CFO Series Queensland

The two day CFO Symposium in Brisbane last week focused on digital disruption, highlighting the role of the CFO in ensuring that their organisations are taking advantage of modern cloud technology. As the CFO role transitions from one of traditional controller to value creator and strategist, the event encompassed the CFO’s responsibility for driving change within a company. Our COO Daniel Perry presented on the topic of ‘Innovation, Disruption and the Role of Operational BI’, covering the current age of the Information Revolution, which started just over 30 years ago with the Internet. With everything logged, all data accessible, we all do much the same things over and over again. Real time information applied to big data predictive models gives us unprecedented reach and scalability. Dr Matthew Peter, Chief Economist from Brisbane discussed the Economic Outlook, focusing on how the tourist industry and education sector are rapidly improving with double digit growth. While Australia moves away from the reliance on the mining sector, the housing boom and fiscal easing have become liabilities to sustainable growth. In order to ensure international competitiveness, we need low dollar, low wage growth with high private and public sector savings. With a recent drop in interest rates, Australia has seen an increased demand for housing; however becoming an increasingly vulnerable sector, 40% of income in Australian households contributes to paying off household debt. Klugo and William Buck delivered another session on the ‘Rise and Fall of Dick Smith’, with the story continuing to unfold into 2017. The session focused on the importance of having the right systems, governance and strategy in place – reiterating the driving force of the CFO within the company. Another hallmark of the CFO Symposium was relating your business to the current times. Not only is Trump changing our economic outlook on a global scale, so is technology with the Information Revolution on our doorstep. With information available in real time, big data predictive models and market globalisation, it’s clear that keeping up with modern technology is vital. Now is the time to think about how you can leverage the Information Revolution in your own business. To find out how you can modernise your systems, get in touch with one our of experts on 1300 766 011.  

Don’t Miss Our Industry 4.0 Learning Luncheon!

Don’t Miss Our Industry 4.0 Learning Luncheon!

 

The Next Industrial Revolution is Coming

Learn from industry experts about the fourth major upheaval in modern manufacturing: Industry 4.0, the current trend of automation and data exchange in manufacturing technologies. Dubbed the “smart factory”, Industry 4.0 introduces cyber-physical systems that monitor the physical processes of the factory and make decentralised decisions. Combining communications, IT, data and physical elements, these systems transform tradition into smart factories. What does this mean for your business? Reduced costs Improved efficiencies Greater speed and scale Smarter products and services The question is not if Industry 4.0 is coming, but when. With the knowledge provided by our experts, you will gain an insight into how your business can align itself and manage change with these key trends that are developing the way of life for industrial companies and their employees today. Industry Panelists Chris Barnes, General Manager at BOC Annaliese Kloe, Managing Director at Headland and CEO of Klugo Julia Cameron, Partner at Rigby Cooke Lawyers When: Thursday 8th December 2016 Where: Porgie + Mr Jones, 291 Auburn Road, Hawthorn, 3122 Time: 12pm Arrival RSVP: Thursday 1st December 2016 to Natalie [email protected]* *Places are limited, so please enquire as soon as possible.