Overcome The Most Common Commercial HVAC Contractor Problems

Overcome The Most Common Commercial HVAC Contractor Problems

 Key players in the HVAC industry are those who service commercial and industrial markets, as identified by IBISWorld.

However, it’s a competitive sector that, like any industry, poses problems and challenges for businesses to overcome and remain competitive.

Here’s some of the most common problems encountered in the commercial HVAC industry and how they can be addressed.




All you need to do is a quick Google search and you’ll find thousands of HVAC businesses across the country.

Ranging from small businesses with a handful of employees to nationwide chains, it’s a busy and competitive landscape.

There’s always going to be competition in any industry, so it’s all about how you use opportunities to gain that edge.

A couple of simple ways to remain competitive are to ensure that you invest time in your current customers – word of mouth goes a long way.

It’s also important to make sure that your sales and support teams are driving up-sell and cross-sell, going the extra mile and providing unique offerings to customers.



Don't Use Field Service Software


Dont have a CRM

Regular Maintenance

As an HVAC business, ensuring that you offer preventative maintenance programs to your customers is critical to your company’s success.

With regular checkups and service, most problems such as those caused by mechanical wear and tear, can be identified and corrected to save future issues down the line that prevents equipment from performing as it should – and contributes to the all-important end goal of retaining happy customers.


Customer Relationships

Customers can get frustrated when their HVAC systems aren’t working properly.

As with many service businesses, HVAC companies have to deal with and manage customer relationships on a regular basis.

It’s important to have solid HVAC service software in place that allows you to quickly view customer records, provide prompt support, improve satisfaction and attract new customers.

This will also help you ensure that your technicians attend service calls promptly and efficiently with the correct equipment for the specific job.

Manage Costs

Investing in transport and specialised equipment is expensive, but they are necessary costs for a commercial HVAC business to pay.

A common issue that commercial HVAC businesses have is locating equipment or stock – and then having to replace or repair it.

With NextService, this easy-to-use field service software provides users with the ability to integrate their back office systems with their other software packages to ensure that assets are tracked, gain visibility into all details, view maintenance schedules, utilisation and more.


HVAC Service Software

If you’re interested in learning more about the importance of a one-system HVAC service software solution and how you can easily manage your field service techicians, check out our article about new technology in the HVAC industry.

Alternatively, download the brochure below or get in touch with an expert.


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Four Steps to Successful Digital Transformation in Medical Device Distribution

Four Steps to Successful Digital Transformation in Medical Device Distribution

Digital Transformation in Medical Device Distribution

Digital disruption is well and truly underway in the medical device distribution industry, and businesses must reinvent themselves as digital companies to stay ahead and relevant in this ever-evolving market.

New digital tools and technologies on the market are disrupting the usual product-and-service development processes, customer interactions, delivery management, back-office operations and supplier relationships.

Many medical device distribution companies are focusing on new technology to overcome challenges and improve customer relations, minimise costs, streamline operations and better manage changing industry regulations.

We’ve compiled four steps to successful digital transformation in medical device distribution.

Step One: Identify and Prioritise Critical Value Sources

Firstly, businesses determine where they provide value to customers and clarify how the use of digital technologies can enable these activities.

Following this, distributors then need to decide how best to adjust investments in digital technologies and development approaches to meet the highest priorities.

Step Two: Build Service-Delivery Offerings

Medical device distributors are increasingly building and increasing their offerings to expand on their product portfolio and services.

Companies are taking the time to understand user needs in full detail, using real-time insights to reimagine workflows as complete activities to automate processes and personalise outcomes.

For example, real-time supply chain insights could help medical device distributors reduce general and admin costs, while improving customer service.

Step Three: Modernise Business Foundations

When digital priorities have been identified, the next step for medical device distributors is to examine their IT foundations and ask the important question: is your system fully capable of supporting required activities?

Complex legacy systems are often the turning point in companies choosing to go digital. While these systems may have been suitable years ago, nowadays they’re often fragmented, slow and unable to offer transparency in business operations.

To support strategic priorities and agile development approaches, businesses seek to modernise their IT system to build a solid, reliable and flexible platform for quick and easy access to a “single source of truth”.

Step Four: Strengthen Core Capabilities 

Transformations require strong core competencies in several areas of the business.

The winners are those who move quickly to initiate change and embrace new developments and operating models, relying on real-time data driven insights to make crucial business decisions.

It’s the medical device distributors who are reinventing themselves as digital enterprises; adapting and collaborating, and most importantly, keeping up with changes in the industry.

Want to Find Out More?

For more information on digital transformation in medical device distribution, download the brochure below or get in touch with an expert.

Solar Boom Drives The Need For New Technology

Solar Boom Drives The Need For New Technology

Aussie Solar Energy Boom Predicted for 2018

We’re in the midst of a solar energy boom. Analysts say that a record number of solar panels were installed in Australia in 2017 – a total of 9,500 panels installed across the country daily. The sunshine state is fast becoming the “solar state”, with Queensland home to the largest number of residents with solar panels installed in their homes. This trend is expected to continue rising, with residential rooftop solar installations on the up this year. More than 100MW of registrations were recorded in January 2018, delivering the best start to a year ever, according to Renew Economy.

Three Benefits of Solar:

  • Save money on power bills.
  • Increase property value.
  • Reduce carbon footprint.

Why Does The Boom Drive Need For Solar ERP?

IBISWorld reports that the demand for solar is increasing inline with Australia’s growing population. Demand for industry services tends to be greater in areas with larger populations, so it’s not surprising that between Australia’s three largest states – New South Wales, Victoria and Queensland, they account for just above 70%  of total installed solar capacity in 2017-18. The solar industry is expanding rapidly, but it faces both business and technology challenges. The nature of the industry is complex; solar installation companies require a broad range of features to be able to manage their entire business processes in one system, in addition to the mobile nature of their workforce. This brings the need for seamless access to systems, whether it’s in the office or out in the field. NetSuite provides solar installation companies with an outstanding solution as it covers every aspect of the business, from sales and marketing, financials and accounting, to job costing, manufacturing and field service.

Equipment Services and Repairs

NextService ensures that equipment service and repairs businesses can run their core business operations with increased efficiency. This field service management system helps you automate and streamline previous manual or labour intensive processes within service administration.

Get in Touch

If you’d like a bit more information, get in touch to speak with one of our experts.

How Smart Equipment Hire Businesses Stay Successful

How Smart Equipment Hire Businesses Stay Successful

There are several advantages to running a business that rents out equipment rather than selling it. There’s room for financial gain, growth, and continued customer relations – but it all comes down to how you go about it. We’ve identified four key factors that enable smart equipment hire businesses to stay successful.

Seize Growth Opportunities 

Hiring equipment may initially get you the customers, but going the extra mile is what makes them stay loyal. It’s likely that your customers will pay more to have your business not only provide the equipment, but help install, service, and maintain it. It’s becoming more common for businesses to offer wider services to save their customers time and money, all while developing repeat business and potential referrals to new customers.

Use a Solid Business Management Tool

IBISWorld identifies the top three success factors for an equipment hire business. With ‘access to efficient technology and techniques’ and ‘ability to quickly adopt new technology’ ranking at one and two, it’s imperative that companies take full advantage of the equipment hire software available to streamline and simplify business processes. Using a cloud-based business management platform allows equipment hire companies to comprehensively manage every process within the business in real-time; from sales, marketing, accounting and finance, inventory management through to field service, resource scheduling. Having a live inventory accessible from any smart device means that admin, data duplication and reporting is kept to a minimum, allowing you to focus on strategy and growing your business.

Mitigate Risk

The simple truth is that your customers are your biggest risk. Of course you need your customers to hire your equipment, but they are capable of breaking or misplacing your equipment, which is your main asset. Ensure that your equipment is fully insured to avoid bigger issues down the line.

Check Your Equipment Regularly

While it may be a no-brainer for many, a small reminder doesn’t hurt. It’s important to make sure that your equipment is regularly checked and serviced, and if something isn’t working properly, it needs to be fixed. Your customers are paying for your equipment, so it’s important that it does the job well and looks the part. Note: If you service the equipment you hire, learn about NextService, our easy-to-use field service management system. Download the brochure below or get in touch with an expert for more information.

Challenges Faced by Medical Device Distributors and How to Overcome Them

Challenges Faced by Medical Device Distributors and How to Overcome Them

With the medical device distribution industry expected to grow 20.1% by 2020, we reveal some of the biggest medical device industry challenges and how a cloud-based, one system solution can overcome these problems.

Challenge One: Tracking Medical Devices 

The growing number of medical devices with millions of product variations presents a challenge for the healthcare supply chain. With 6+ million medical devices on the market, information about these devices is often difficult to manage. Maintaining a medical device item master list often requires manual entry, leading to high risk of error, inconsistency, and incomplete data.   Solution: The goal is to use an automated platform to identify, source, manage, document, track, and bill for device options.

Challenge Two: Excessive Waste 

It’s been recorded that around $5 billion annually is wasted due to expired or lost medical devices – 45% of healthcare spending is assigned to supply chain. Solution: Reduce waste management and enable intelligent, informed purchasing decisions by gaining visibility of stock across all channels in real-time, including showrooms and warehouses, and track transfers between locations. 

Challenge Three: Incomplete Records of Medical Devices

Many businesses rely on manual data entry to record information, which is a high risk strategy that can not only lead to incomplete records, but more challenges further down the line with reporting and billing. Product expirations and recalls need to be tracked in an efficient and timely manner, from inventory to clinical use and follow up. Solution: You need the correct information at your fingertips to notify clinicians and supply chain personnel for the next steps in the process. 

Challenge Four: Lack of Information and Data to Make Smart Purchases

Disparate data creates inefficient business processes and makes it difficult to make informed decisions. Many medical device distributors find that their information lacks structure, is incomplete, and often unavailable when needed. Solution: Real-time reporting from one single source to drive business processes, support smart decision making, and harness the power of data like never before.

Employee Productivity is Critical for Distributors – Download Your Free White Paper

Employee Productivity is Critical for Distributors – Download Your Free White Paper

Employee Productivity is Critical to Success’ is a new white paper released by Oracle + NetSuite. Delving in to the technologies that increase efficiency in distribution operations, this white paper also explores how and why distributors are implementing new technology in order to adapt to their changing buyer habits, employ a more tech-savvy workforce and ensure that processes are seamless throughout the company. What are the benefits of employee productivity solutions?

  1. Sales Force Automation.  SFA uses software to automate the business end of sales which includes order processing, contact management, information sharing, inventory monitoring and control, order tracking and sales forecasting.
  2. Customer Relationship Management. Manage customer experience with effective marketing campaigns and after-sales support. Ensure you build strong customer relationships with a powerful CRM tool.
  3. Enterprise Resource Planning. ERP is a business software that uses a system of integrated applications to manage a business and its many back-office functions, including CRM, inventory management, accounting, human resources and more, as one complete system.
  4. Warehouse Management System. A WMS is a software application that supports the day-to-day operations within your distribution business, providing centralised management of tasks such as tracking inventory levels and stock locations.
  5. Analytics. Business analytics track customer information and their investment level in your company, so distributors can not only follow customer buying behaviours but also predict their future purchases.

Read more about NetSuite. Download your free white paper today.