Field Service News
How Millennials are Changing the Field Service Industry
The Millennial generation or Generation Y includes those that are born between the 80s and 90s. They are a generation that grew up with mobile technology and the internet at their fingertips. This instant access to information has bred an inherent expectation that at...
How is Field Service Software Helping Businesses to Get Ahead 2019?
Since 2014, we have seen a steady increase in both new field service businesses coming to market, as well as strong growth in existing operations. What is even more interesting is the number of retailers, wholesale distributors and manufacturers who are looking it...
Top 7 Trends in Field Service Technology in 2019
Over the past five years, field service businesses have been consistently investing in technology that will improve technician utilisation, minimise data entry and provide better customer service. In 2019, there are hundreds of apps and software packages that are...
The Unbelievable Real Cost of Running a Field Service Business on Paper.
In 2018 the Field Service industry has grown 8% on last year’s estimates, as we are now seeing more businesses expand their sales channels to includes servicing and repair on the products they sell. Manufacturers and wholesale distributors who are facing increased...
Empowering Mobile Field Service Technicians
Field service management in the early years was quite simple. When an asset or piece of equipment broke, the customer notified the service organisation. The field service team scheduled a field technician. The dispatched technician arrived within an agreed-upon...
Overcome The Most Common Commercial HVAC Contractor Problems
Key players in the HVAC industry are those who service commercial and industrial markets, as identified by IBISWorld. However, it’s a competitive sector that, like any industry, poses problems and challenges for businesses to overcome and remain competitive.
HVAC Businesses are Ditching Paper and Going Digital
It's no secret that new technology in the HVAC industry is seeing more businesses make the move to a paperless workplace. Clean, green, efficient and cost-effective – what's not to like? According to Clean Up Australia, we use more than 4.2 million...
2018 HVAC Industry Trends
Integration, automation and smart technologies are all trends expected to shape the HVAC industry in 2018, and competition is increasing inline with the growth of residential and commercial construction across Australia. Successful companies in the...
Trust | The Essence of a Successful Locksmith Business
Locksmiths are freely granted access to our homes, properties, schools, shops and businesses. A good locksmith is professional, on time, well trained with the latest skills and technology. The locksmith you send to your customer is the face of...
Medical is the #1 IoT Growth Sector – are you Ready?
Digital disruption is seeing the use of apps in the medical industry rapidly increase. Healthcare is becoming more customer-centric - and with medical device companies like Koch Disruptive Technologies entering the market, the gap between lower quality commodity...
The Future of HVAC is in the Cloud
Global brands like Haier are starting to make waves in the Australian HVAC market. Bigger companies entering the building services market will widen the gap between lower quality commodity service and true experts. The HVAC industry is a long-established industry....
NextService: Field Service Utopia
The Dream Your cloud-based NetSuite ERP system has been implemented so your business operations are streamlined. This was done in order to have everything running in one system; CRM, financials, payroll, inventory. It provides you with a 360° view of your...
Make Field Service Happy with NextService
NextService is a field service management system that is built for NetSuite, it’s part of the NetSuite architecture. As NextService is native to NetSuite there’s is no need to integrate systems and information, the information is there, it’s all in...
The Future of Service: Build a Bond with Asset Management
Field service is no longer about showing up to a customer site on time, it is more than that now. Field service is about customer satisfaction and finding the right resolutions to problems before they even occur. The service industry is increasingly...
Six Steps for Effective Skills Tracking and Resource Management
Generating leads is essential for all service businesses. Being able to effectively place the right consultant, to the right project ensures customer satisfaction, but tracking and managing these skills will improve your service business. This...
From the Field to the Cloud, Manage your Field Service with NextService
NextService is a cloud based field service management system that is enabling businesses to increase efficiency through it's flexibility. In a recent webinar conducted by Alternative Technology, they demonstrate the key features NextService has to offer....
Three Reasons you Need a Scheduling Software System
As a business begins to grow the need to schedule and organise your employees becomes a demanding task. Companies are beginning to invest in scheduling software to assist them in organising their business, as well as increasing overall business...
NextService Will Help You Reclaim Your Sundays
As a small business owner maintaining a business and making sure all the paper work is up to date can be tiresome and time consuming. You could often be slaving away, working over time and on your weekends just to finish the invoicing on time. But why...
How NetSuite Helped Klugo Envision an Award Winning Field Management System
NetSuite’s cloud-based ERP system has transformed the core business operations of many companies, especially in the field service industry.For Headland, Klugo’s parent company, NetSuite was certainly a game changer, however, there was something...
White-space: What it’s Costing your Service Business
Scheduling Software can Help Grow your BusinessWhite-space is a label we call, non-productive time, it provides you the clarity to build up your business as the less whitespace you have, the more productive your workers are. If you are looking...
Field Service: 2014/2015 Services, Revenue & Trends Report
What's next for field service?Customers can be brutal when it comes to service. The one thing they all want is a friendly technician that will get the job done, but that has all changed due to increase in costs. The team behind Field Service have...
Autodesk and NetSuite Integrate to Transform HVAC in the Cloud
End-to-End Cloud Solution Manages Product Lifecycle for Modern Manufacturers and Enables Real-Time Visibility Across BordersNetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials/ERP software suites, and Autodesk Inc. (NASDAQ: ADSK), the...
Cloud Based Service Management Software – NextService for NetSuite
NextService is a cloud based service management software system, built for and fully integrated into NetSuite, the world’s best ERP for business management. In a time where technology paves the path for business decisions, combined with constant customer...
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Klugo | Melbourne HO
95 Highbury Road
Burwood, VIC, 3125
Klugo | Sydney Office
23-25 Muriel Avenue
Rydalmere, NSW, 2116
Klugo | Adelaide Office
26 Flinders Street
Adelaide CBD, SA, 5000