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Retail and E-Commerce News & Articles

The Omni-Channel Retail Customer is Changing

The Omni-Channel Retail Customer is Changing

In 2019, the average consumer has evolved into a multi-channel purchasing machine. As the traditional customer buying journey continues to grow, retailers and wholesalers need to consider opportunities to cater to a new, savvier buyer. The question is though, where...

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How Aussie Retailers are Surviving the Arrival of Amazon

How Aussie Retailers are Surviving the Arrival of Amazon

After a slow Christmas, retail businesses across Australia brace for 2019. Investing in efficient and fast-implemented technology seems to be the trending solution to aid the highly competitive retail industry. With increasing adoption of Google Home, Apple's Siri and...

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New Tools of the Trade Needed for Retailers

New Tools of the Trade Needed for Retailers

As the holiday season ends, retail projections tell that consumer spending may weaken slightly, but it will remain active in Australia this 2019. As we close the second decade of the millennium, challenges and opportunities arose in a highly competitive market where...

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Ten Commandments of Omni-Channel Retailing

Ten Commandments of Omni-Channel Retailing

An omni-channel strategy must include various touchpoints, a shared inventory and marketing that targets multiple channels. In today’s digital world, consumers shop in mobile devices, computers, smart TVs, stores and social media. Medium-sized retailers can pioneer in the omni-channel world if they focus on getting a single cloud-based platform to build a 360° experience and avoid a lengthy, costly and loose integration of legacy systems. NetSuite and Klugo put their experience with +3,000 retailers to write the ten commandments for a true omni-channel retail.

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Are you Keeping Loyal Customers Happy?

Are you Keeping Loyal Customers Happy?

  We all know it’s easier to keep an existing customer than it is to attract a new one and hence the focus on loyalty programs for customers. Too often, though, in the search for increased sales, knowledge gets forgotten as businesses focus...

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How to Re-target Cart Abandoners

How to Re-target Cart Abandoners

 So, your shopper has left your site, and now you’re left wondering “how do you get them back?”Re-targeting to cart abandoners is an easy way to boost your sales to an audience that’s already interested in your products. Remind them of the items in...

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Business KPIs for Retailers Using NetSuite

Business KPIs for Retailers Using NetSuite

  SL Associates surveyed a number of retail customers who have implemented NetSuite. They identified which KPIs these companies track as well as the improvements they’ve realised by basing their core operations on NetSuite’s multifaceted business...

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Data Driven Retail

Data Driven Retail

  Technology has made it easier for shoppers to get what they want, when and how they want it. There is no longer a need to visit a bricks-and-mortar store with most retailers providing a digital means to shop. Whether using a laptop, smartphone or...

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NetSuite Magazine – June 2015

NetSuite Magazine – June 2015

 Is Your Customer's Journey a Successful One?In the June edition of NetSuite Magazine, learn how to make your customers online shopping experience a successful one. Technology has made it easier for consumers to get what they want, but businesses need...

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