What’s next for field service?
Customers can be brutal when it comes to service. The one thing they all want is a friendly technician that will get the job done, but that has all changed due to increase in costs. The team behind Field Service have partnered with PTC and conducted a study which aims to see what the future of field service looks like. Although this is a study conducted in the United States, it is definitely something to be mindful of in Australia. The study reveals trends in:
- Customer Experience
- Remote On-Demand Training
- Innovations for Transforming Service Delivery
- Opportunities for Revenue Generation in 2014