NetSuite Inc. ( NYSE: N), the industry’s leading provider of cloud-based financials / ERP and omnichannel commerce software suites, today announced that Battery World, Australia’s largest retail franchiser of portable power and specialist batteries, has selected NetSuite to transform its B2C and B2B retail franchise business operations.
This modernisation effort can enable Battery World to gain the agility, flexibility and scalability it needs to maintain its market leadership and future proof its business. The company is replacing over 80 instances of on-premise COSTAR point-of-sale (POS), an in-house intranet, and multiple manual spreadsheets with NetSuite OneWorld. With NetSuite OneWorld, Battery World can run its POS, financial consolidation, franchise inventory management, customer relationship management (CRM), marketing and real-time analytics and reporting across more than 80 stores. Furthermore, Battery World also has plans to deploy NetSuite SuiteCommerce to enable eCommerce transactions from the same single unified cloud platform.
Disparate, Outdated Solutions Generate Inefficiencies software
Founded in 1997, Battery World (www.batteryworld.com.au) is Australia’s largest specialist retailer of portable power and batteries. However, opportunities to extend its leadership position were being hampered by limitations of using disparate software systems. The company was unable to effectively share data between stores, which meant that if a customer purchased from one retail outlet and returned the product to another, it required a lot of manual interaction between stores to fulfil national customer service and warranty coverage.
Eighty-two separate instances of POS and the lack of a centralised system of record for financial planning, reporting, marketing and CRM insights also meant that generating reports to gain critical insights into the business was time-consuming and error prone. Additionally, as the business had already transitioned from being primarily a trade-based business serving a niche audience into a mainstream B2B and B2C retailer, Battery World’s current platform architecture is unable to scale for any future expansion into ecommerce or other territories.
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