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Servicing construction machinery requires best in class FSM solutions

Ensuring that technicians have all job information, van inventory, checklists, manuals and communication tools will ensure that when servicing construction machinery, technicians achieve faster service levels first time every time.

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Ensure that your technicians have everything they need to complete the job in the shortest time. NetSuite + NextService gives you this visibility.

The combination of NetSuite’s ERP system and NextService field management software for construction machinery servicing, allows businesses to ensure that their field teams have every opportunity to provide an outstanding customer experience through faster project deliverables.

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Servicing construction machinery requires greater connectivity, collaboration and remote empowerment.

View location of all field staff on the schedule board using an integrated map allowing for route optimisation.
Increase first-time fix-rates, reduce errors, and improve technician team engagement by providing systems and tools that enable high levels of customer service.  
Provide superior workflows for technicians with pre-defined checklists, machine manuals, and inventory management.

Connecting the core components for teams of construction machinery repairs.

Accounting, CRM, job costing, project management and field service management. NetSuite creates a single data point for the complete management of both repair and in-field servicing.

NetSuite solutions that will work for you:

ERP + CRM + FSM

If your technicians are prepared, your projects are more profitable

Field teams need information instantaneously to be able to quickly respond to the scenarios that occur in the field. NetSuite creates a single information point.

Optimised workflows for construction servicing

Workflows available for immediate field response with machine manuals and checklists.

Eliminate stock shrinkage with live inventory

Control all inventory locations and ensure technicians have exactly what they need to complete a service.

Smart accounting integrated into servicing

Complete set of tools to control all  project accounting requirements and needs.

Connect billing on-site with sales in the office

Give your technicians the ability to customise quotes, discounts and custom terms right from their mobile app.

Send the right technician with GEO tracking

Ensure that the right technician with the right skill-set arrives on the construction site in the quickest time.

Teams that are tasked with servicing engineering and construction machinery need to ensure that they have inventory, specific product knowledge, task information and billing all available the moment they arrive on site. NetSuite + NextService provides businesses with a deep understanding of their field teams and data on how to improve service levels.

Klugo are committed to our customers

Achieving operational excellence for our customers is at the core of what we aim to do. Our mission is to help customers achieve operational excellence using NetSuite + NextService.

Headland Machinery

Headland Machinery supplies leading machinery technology, software and services and are embracing the future with IoT, Industry 4.0, Automation and Additive Manufacturing. Proactive customer service is the cornerstone of successful long-term relationships with customers.

Aquatec

Aquatec has had 30 years experience providing water and wastewater solutions to local government and commercial enterprises through the Australasian region. With plans to expand the business and improve on efficiencies, Aquatec required a system that would grow with their business.

Ecolab Australia

Ecolab is a leading supplier of both laboratory and medical equipment with over 2,000 customers throughout Australia & New Zealand. Ecolab supply their medical and scientific equipment from a head office in Melbourne and satellite offices in Sydney and Brisbane.

Field teams can now be more connected than ever before

Construction and engineering servicing businesses have the ability to minimise human error with systems that ensure field teams are never left without crucial project information or inventory.

Field Mobility For Technicians

A seamless connectivity between mobile app and NetSuite ensures improved accuracy in the field taking records.

Maintenance

NetSuite + NextService MES helps technicians create a fully visible picture to improve maintenance workflows.

Inventory in the Field

Keep detailed records of technician stock levels with field barcode scan and serial number support.

Warranties & Repair

Create a full log of warranties/repairs and workflows to maximise the visibility between office and technician.

Klugo is your ideal partner to deploy, support and optimise your business process and systems. We help customers with business transformation by utilising the NetSuite ERP platform. We unlock your business value by enabling operational excellence.

Understanding the flow of value to customers is the key to achieving operational excellence

There are some jobs that just can’t be done from home. Businesses that manage installations, repairs, maintenance and servicing jobs know that field service operations success rates depend on a mix of customer service, stock availability, inventory forecasting, efficient scheduling and asset optimisation.

Mapping the flow of value via customer experience is what many service companies are doing to improve operating profits.

Klugo’s NetSuite ERP implementation

We have selected the worlds leading cloud ERP, Oracle NetSuite + NextService as our business platform of choice to help Australian businesses achieve operational excellence. Why? Because cloud business platforms are future proof, this enables our customers take advantage of emerging IoT and AI technologies. 

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