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HVAC installation and servicing teams maintain operational excellence with NetSuite ERP

NetSuite + NextService provides a single platform that helps HVAC field teams increase productivity, improve  upsells, and guarantee customer satisfaction. One platform deliveries a 360 degree view of sales, service and operations.

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Dispatching, scheduling and managing your HVAC teams is simplified with NetSuite + NextService.

Automating large portions of your field management operations is streamlined with NetSuite. Get a clearer picture over the movements of your teams and how you can maximise resources, inventory and labor to achieve a more profitable HVAC servicing and installation process.

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NetSuite + NextService helps boost technician productivity and project visibility

Increase customer satisfaction by creating a seamless communication loop between HVAC install orders and team scheduling.

Get real time GEO access to every HVAC technician and contractor status to maximise their workflow and productivity.

Connect all distribution warehouse sites and view inventory with real-time product monitoring and tracking.

Connecting the core components of HVAC installation and servicing

Gain total control of scheduling, dispatching, billing, inventory management and everything that will help manage your service team.

NetSuite solutions that will work for you:

ERP + CRM + FSM

ERP for HVAC businesses with on-platform field services management

Complete visibility is essential for HVAC installation and servicing businesses. NetSuite ERP enables teams to work collaboratively, manage projects effectively and reduce admin.

HVAC industry specific accounting

Use a complete set of accounting tools to control all HVAC specific accounting requirements.

CRM that builds quick, custom quotes

Quote and estimate for both quick repairs, or large, complex and multi-stage projects.

Project management with real time data

Improve HVAC project completion records with custom admin workflows and approvals.

Inventory and kit management solutions

Control all inventory locations. Manage Kits, Assemblies, BOM’s and Routing Plans

Field service management of HVAC technicians

A complete management system to get real time data on all technicians and active jobs in the field.

Profitable HVAC installation requires capturing a clear picture of both inventory and what is available in the field. NetSuite + NextService helps create a clear link between the back office and the field to manage resources and workflows as efficient as possible.

Klugo are committed to our customers

Achieving operational excellence for our customers is at the core of what we aim to do. Our mission is to help customers achieve operational excellence using NetSuite + NextService.

Headland Machinery

Headland Machinery supplies leading machinery technology, software and services and are embracing the future with IoT, Industry 4.0, Automation and Additive Manufacturing. Proactive customer service is the cornerstone of successful long-term relationships with customers.

Aquatec

Aquatec has had 30 years experience providing water and wastewater solutions to local government and commercial enterprises through the Australasian region. With plans to expand the business and improve on efficiencies, Aquatec required a system that would grow with their business.

Ecolab Australia

Ecolab is a leading supplier of both laboratory and medical equipment with over 2,000 customers throughout Australia & New Zealand. Ecolab supply their medical and scientific equipment from a head office in Melbourne and satellite offices in Sydney and Brisbane.

The simplest way to manage the servicing, maintenance and warranty of HVAC installation.

For businesses that also perform service, maintenance and warranty, they need a system that completes the loop.

Field Mobility

A seamless connectivity between mobile app and NetSuite ensures improved accuracy in the field taking records.

Maintenance of HVAC units

NetSuite + NextService MES helps technicians create a fully visible picture to improve maintenance workflows.

Inventory in the Field

Keep detailed records of technician stock levels with field barcode scan and serial number support.

Warranties & Repair

Create a full log of warranties/repairs and workflows to maximise the visibility between office and technician.

Klugo is your ideal partner to deploy, support and optimise your business process and systems. We help customers with business transformation by utilising the NetSuite ERP platform. We unlock your business value by enabling operational excellence.

Understanding the flow of value to customers is the key to achieving operational excellence

There are some jobs that just can’t be done from home. Businesses that manage installations, repairs, maintenance and servicing jobs know that field service operations success rates depend on a mix of customer service, stock availability, inventory forecasting, efficient scheduling and asset optimisation.

Mapping the flow of value via customer experience is what many service companies are doing to improve operating profits.

Klugo’s NetSuite ERP implementation

We have selected the worlds leading cloud ERP, Oracle NetSuite + NextService as our business platform of choice to help Australian businesses achieve operational excellence. Why? Because cloud business platforms are future proof, this enables our customers take advantage of emerging IoT and AI technologies. 

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