Klugo Group announces Mark Culverson as new Chief Executive Officer, Annaliese Kloé stays on as founding Director

Klugo Group announces Mark Culverson as new Chief Executive Officer, Annaliese Kloé stays on as founding Director

Klugo Pty Ltd is delighted to announce the appointment of Mark Culverson as its new CEO, effective immediately.

Since April 2018, Mark has been instrumental to the growth and continual improvement of Klugo’s NetSuite sales practice, professional services and NetSuite development services offerings in his current role as General Manager.

Mark will take over from Annaliese Kloé, current CEO and Board Member, as the business starts its next chapter of growth and expansion.

New Horizons for Annaliese Kloé

The decision to step down as CEO of Klugo has primarily come about due to the rapid success and international growth and expansion of Klugo’s sister company, Next Technik. Next Technik is a NetSuite Product Development house and has pioneered the market with the leading Built for NetSuite Native Field Service solution, NextService.

Since 2014, NextService has gained international acclaim as the leading Field Service Management solution for NetSuite customers. In 2018 Next Technik proved its dedication to the North American NetSuite customer base by opening its US office in Dallas, Texas. Since operations commenced, Annaliese has successfully managed both Klugo and Next Technik in tandem. However as both businesses continue to excel, the need for “fearless focus” has become apparent.

Annaliese says:

“I am excited and proud to have built Klugo’s executive leadership team to a point where I, as CEO am confident to step back from the day to day management and concentrate on strategic direction as a member of the Board. Next Technik is earlier on in its business lifecycle and requires the focus to ensure growth and expansion in new international markets.”

A New Challenge for Mark Culverson

Announcing Mark’s appointment, Annaliese Kloé has said:

“It is an exciting time for both me and the board of Klugo as we have found an outstanding leader and motivator in Mark Culverson. Over the past twelve months, Mark has shown a resounding dedication to elevating Klugo to the next level and has been warmly welcomed by the team at Klugo. Mark has been chosen to fulfil this role and champion the business due to his wealth of experience in building high-performance teams in the software and technology industry, and his previous involvement in taking a number of high growth businesses to new levels of success.”

Over his 30 years in the software industry, Mark has contributed to some of Australia’s greatest technology success stories. A key member of the team in Attaché, one of Australia’s earliest and most successful accounting software businesses, through to 15 years with TechnologyOne, a now internationally renowned ERP solution, Mark has excelled in many critical areas across those businesses including sales leadership, customer success management and executive leadership.

Mark Culverson says:

“Since joining Klugo as the General Manager in 2018, I have been continually excited and impressed by the agile nature of the company, the strength and detailed knowledge of the team, and the Board’s drive and ambition to continue to grow. I am grateful to have had the opportunity to work with each member of the Klugo team, as their passion and dedication to improving our client’s businesses is a testament to the core values imparted by the business’s directors, Annaliese Kloé, Daniel Perry, Stephen Nankervis, Richard Kloé and Di Kloé.

He also says:

“Klugo, as one of just a few NetSuite Partners who has achieved consistent 5 Star status over many years has an immense opportunity to further contribute to the strengthening of the NetSuite product’s position in the Asia Pacific region as the cloud ERP of choice for small, medium and large businesses. No other product on the market offers the level of functional coverage and flexibility in development that NetSuite does. In 2019, we are starting to see from our customers that the choice to move to the “cloud” is becoming the “rule”, rather than the exception. Having been born in the cloud over 20 years ago, and one of the first true cloud vendors, NetSuite has cemented itself in the market as the leader, and with the backing of Oracle, it will be a lofty task for any other vendor to catch up.”

“Our future is very bright,” says Mark Culverson. We have an outstanding group of people who continue to dedicate themselves to Klugo’s vision of being “the leaders in leveraging the power of NetSuite”, and I am very grateful to be given the opportunity to lead that team. 

Media enquiries or interview requests can be forwarded to:

Michael Dean,
Marketing Manager
Klugo Group
[email protected]
+61 400 064 914

Need a specialist’s free advice?

If you are a growing online retailer, a distributor who is wanting to expand their sales distribution channel or a large retailer who is wanting more accurate and usable data, talk to one of our experts today.

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Drilling into NetSuite Custom Fields

Drilling into NetSuite Custom Fields

Custom fields in NetSuite are an essential part of every module. Custom fields are those created manually by users based on their businesses requirements. All standard or customised records can have custom fields.

This is particularly useful during implementation and after go-live, as NetSuite users have the ability to continually grow and adapt the system to meet the continually evolving needs of their organisation.

Creating a Custom Field in NetSuite

To create a custom field, navigate to Customization > Lists, Records, & Fields > Find the type of Record you want to create the custom field on > New

There can be two types of custom fields in a transaction record:

  • Body fields
  • Line level fields

You are always advised to provide relevant Field Name, ID and Description while creating the custom field. It helps other business users get a clear idea about the functionality and purpose of the respective custom field.

Custom fields are divided into different types based on the data stored in them. Some commonly used custom field types are:

  • Checkbox. A simple tick box that is essentially saying something is either True or False.
  • Currency. A Field that records a dollar value.
  • Date. A date field that is formatted to your country’s date format.
  • Email Address. Ensures email addresses into the system have correct structure and syntax.
  • Free-Form Text. An open text field that allows entry of any alphanumeric characters.
  • Hyperlink. And active hyperlink to another URL.
  • Inline HTML. Allows for entry of text that can be formatted with HTML.
  • Integer Number. Allows the entry of a standard numeric character.
  • List/ Record. Displays Records contained within a specific list in other areas of the NetSuite system.
  • Multiple Select. Allows for multiple options to be selected from a predefined list.
  • Phone Number. Ensures phone numbers entered into the system are done so in a consistent manner in line with local country standards.
  • Text Area. Allows entry of text into a field that is expected to be short. (Less than 255 Characters)

You can select the data type of the custom field that you want to use based on the data you are planning to store in that field.

There is also an option to store the value in the custom field by checking the ‘Store Value’ checkbox and vice versa. This option is checked by default while creating a custom record. If this option is unchecked, then the value in the field is not stored which means that it can have dynamic values.

To show the field in the records list, we have to check the ‘Show in List’ checkbox.

The user can also search for related records to this field globally with the field value. To enable this option, they have to check the ‘Global Search’ checkbox. If this field is greyed out then check the ‘Store Value’ checkbox.

Applies To Tab

In the next step, the user has to select the record they want the custom field to be applied to from the list of records displayed in the ‘Applies to’ tab. The list of records differs for each type of custom field.

Display Tab

In the ‘Display’ tab, the user can configure the field to show it in a particular Subtab. The user can also select the Display Type for this field based on the business process. It is also advised that a meaningful detail is captured for the field in the ‘Help’ field to help the users interacting with this field get a better idea of its intended contents.

Validation and Defaulting Tab

In the ‘Validation & Defaulting’ tab, a field can be made mandatory by checking the ‘Mandatory’ checkbox. This is also possible by checking the mandatory checkbox in the Custom Form column as discussed in this previous post. We can also enable spelling check for the entered field data by checking the ‘Check Spelling’ checkbox.

There is an option to assign a default value for this custom field. We can add a value or a formula in the ‘Default Value’ field to assign a default value for this custom field. Please note that if you are adding a formula, it is advised to check the ‘Formula’ checkbox on the right. We can also add search results in the custom field. More about this on the upcoming articles.

Sourcing and Filtering Tab

We will move to the ‘Sourcing & Filtering’ tab. In this tab we can choose the Source List and field to source specific data for the custom field.

Access Tab

In the ‘Access’ tab, the default permissions for accessing and searching the custom field data is defined. These permissions can be Edit, View or None. This is where an administrator is able to decide who in the organisation can see or edit the information in the field, or whether or not they can see it at all.

Finally, when we are about to save the field, we can choose the option ‘Save & Apply to Forms’ to select the forms we want the custom field being applied to.

A word of caution!

Whilst adding fields to forms and transaction records in NetSuite is very simple to do, any business planning on using this functionality should have an internal policy on how new fields are proposed, implemented and rolled out across the business.

 

In our experience, there should be a single resource within the business who has the responsibility of maintaining all custom fields in your NetSuite system along with completing in the documentation that is required to track and manage all business-use cases.

We’d love to help.

If you’re interested in learning more about how we can get help NetSuite customers to improve their overall system strategy feel free to reach out to one of our Business consultants for an obligation free discussion.

At Klugo, we also provide a complete range NetSuite administrative and managed service offering and provide our customers with the peace of mind that’s they are collaborating within NetSuite expert to ensure the best use of NetSuite and paying attention to the bigger picture.

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Michael Dean

Michael Dean

Business Consultant

Read more posts from Michael and follow him for more tips and tricks on leveraging the power of NetSuite.

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How the On-Premise ERP Model killed itself slowly.

How the On-Premise ERP Model killed itself slowly.

 

Brief Recent History of Cloud ERP.

Over the past 15 years, most “On-Premise” software vendors have clamoured to come to market with a cloud offering to satisfy the needs of increasingly savvy CFO’s. Interestingly, we now find ourselves in a critical junction where the difference between true-cloud solutions and fake-cloud solutions is starting to become more apparent.

Many customers who have invested in upgrading their existing on-premise ERP solution to their software vendor’s “new and improved cloud solution” are beginning to realise that the differences between hosted cloud and true-cloud are quite significant.

Software developers realised quite a few years back that cloud technology was going to change the industry permanently. When evaluating whether or not they too would look to develop a true-cloud version of their products offering, the reality of such an undertaking became apparent. A number of software companies had multiple failed attempts; they invested millions if not billions of dollars in trying to not only migrate their technology platform to the cloud but also:

1. Re-skill internally to handle a new type of technology.

2. Market their latest offering in parallel to their legacy on-premise offering.

3. Attempt to migrate large portfolios of clients onto largely unproven new “cloud” versions.

4. Continue to try to acquire new customers onto platforms without referenceable customers.

Indeed, it was a tough time for traditional ERP software companies with no easy solutions or answers to the problem.

So, what was the problem?

Simple, their technology suddenly became obsolete and in the long-term could not compete with the features, platform and benefits that the emerging true-cloud technologies, such as Salesforce and NetSuite could offer to their customers.

These true-cloud vendors seized the opportunity to invest the money that other older software companies were spending on moving to the cloud, and instead poured this into R&D for better features and functionality for their users. In addition, the SaaS model of pricing meant that a true-cloud vendor’s focus was and continues to be on new customer acquisition and long-term customer retention.

Benefits of the SaaS Model.

The SaaS model is like an insurance policy for customers. If the software is no longer fit for purpose (either through growth, changes to a company’s operations or some other factor), they can simply leave and select another vendor.

Furthermore, because Cloud ERP takes far less time to implement and go-live (Klugo have had client’s go live on NetSuite in as little as eight weeks), migrating to a new product isn’t the protracted and painful process it has been in the past.

How on-premise Perpetual Pricing turned out to be slow suicide.

You see, the traditional On-Premise module of pricing meant that customers had to pay a higher once off licensing cost. The problem is that they had to pay ongoing “maintenance” and support annually, to continue to have access to the latest updates and necessary support from the vendor.

Here’s the second problem, because on-premise software is a single instance on their server, more likely than not, businesses chose over consecutive years to not upgrade, which meant their yearly maintenance fee was wasted and their version neared a point where it would become unsupported.

A growing business in 2019 needs to understand the difference between True Cloud Technology Model and the Fake Cloud Hosting model used by the majority of legacy applications.

Is your cloud software True-Cloud or Fake-Cloud?

We would suggest if you aren’t using Xero, NetSuite or Salesforce, then probably not (with a few exceptions).

An easy way to tell is to ask yourself the following questions:

Optional Upgrading

Can I choose when my software gets upgraded?

Upgrading Downtime

 Does the vendor need to take the system offline for a period to upgrade?

Customisation Risk

Is there a risk your customisations will break after an upgrade?

If you answered Yes to any of these three questions, then you are using fake cloud technology.

What does that mean?

So, what does this mean as your business grows? Well, it says you’re probably going to face the same challenges as customers with legacy on-premise software.

 

  1. Time-consuming upgrades that impact the businesses day to day operations.
  2. High risk of Customisations, Reports and API’s breaking upon upgrade.
  3. Partial re-implementation to get the system back online.
  4. High costs associated with Professional Services for upgrading projects.

What benefits can true cloud software bring to your company?

The low cost of cloud software has contributed to its widespread adoption. Cloud computing can save a company massive amounts of upfront and ongoing IT expense. Compared to on-premise software, cloud-based software reduces hardware requirements and the need to spend money on an internal IT resource. According to McAfee, cloud usage is now over 90%, suggesting that companies still using on-premise software are falling behind. With its short implementation time and fast deployment rates. Storing data in the cloud allows for flexible working, and this means that company data is accessible to employees anywhere both in the office and remotely, with easy access on mobile devices too.

At Klugo, we help customers understand the real impact of the decisions they make regarding cloud technology. We assist in the evaluation process of moving to a modern cloud platform and can help you understand the long-term impacts of the type of technology you choose to invest in.

We’d love to help.

We have one of the leading Business Consultant teams in APAC ready to help our customers leverage the power of NetSuite. Realise the full benefits of what you can achieve with true-cloud technology. If you are interested in learning more, feel free to reach out for an obligation free discussion with one of our business consultants

All there is to know about NetSuite

Interested in knowing more about NetSuite true-cloud platform? Download our NetSuite Ultimate Buyer’s Guide and find if this ERP is fit for you business and can help you to centralise your CRM, finances, inventory, accounting, human resources and all systems into one centralised powerful solution.

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How the Right Software Implementation Strategy Supports Success in Growing Businesses.

How the Right Software Implementation Strategy Supports Success in Growing Businesses.

The words “IT strategy” are usually enough to make most Business owners roll their eyes. However Smart business owners understand but when it comes to designing an IT strategy the decisions that are made early on in the businesses life-cycle have a far-reaching impact as time goes on and business requirements change.

Most businesses start out with a core need in two main areas.

  1. Accounting and Financial Management
  2. Sales and CRM.

There are literally thousands of software packages on the market that aim to provide cost-effective solutions to specific areas of the business’s needs. In most cases, business owners look at potential IT problems through a very narrow window. More often than not, and quite unintentionally, business owners create a cluster of systems with the goal of solving immediate problems rather than looking at the bigger picture.

Typical symptoms of this approach include:

  • Duplication of data entry, often across three or four different systems.
  • Separate silos of information.
  • Inability to gain access to live data.
  • Multiple spreadsheets being kept to manage information that is not covered by existing software functionality.
  • Increased staff numbers to cope with increased demand.

For a growing business these symptoms not only waste valuable time that could be spent in improving business processes but also cost a lot of money when you consider the amount of time and effort that goes into trying to manage a disparate cluster of software systems.

At Klugo, we help businesses assess the current IT and software strategy and design ways to not only improve this immediately but also plan requirements in the future. More often than not we see businesses that started out small and have either experienced rapid growth or industry changes that have impacted the way they need to capture data and report on information.

“A typical NetSuite customer is either a small to medium-sized business (up to 1000 employees) who has experienced rapid growth or is gearing up for planned growth.”  says Michael Dean, Klugo’s Business Consultant.

Similarly, other businesses that look to make a system upgrade to NetSuite might have some new requirements, such as new reporting for government or administrative bodies, and their current systems cannot support the business’s needs.

In either case, the need to have a holistic software solution to manage the needs of the entire business becomes evident. That’s where NetSuite comes in. For over 20 years, NetSuite has been the leading cloud-based business management platform and has grown to managing over 40,000 businesses worldwide.

NetSuite is different to most traditional or legacy ERP’s as it offers users the ability to start small, with just the modules they need to manage their current business problems, but also gives them piece of mind that they will be able to continue to expand NetSuite’s functionality as the business continues to grow and change.

The Phased Implementation

As a NetSuite partner, Klugo helps customers define which NetSuite edition and module mix is right for their immediate needs as well as putting a continual improvement plan in place to ensure the wider needs but the business has been considered during the evaluation process.

Phase 1. The Sprint to Go Live

Typically, customers will look to “go live” with the core functionality that will allow them to trade and provide a replacement to the legacy systems the business have been using previously. In most cases this phase 1 but implementation will provide a robust and highly automated solution that manages:

  • Core accounting, financial an inventory control.
  • Sales, CRM, and customer support.
  • Procurement and purchasing automation.
  • Dashboards, core reporting and business workflow automation.

Phase 2 – Expanding the Solutions Footprint

After a few months of using NetSuite, we revisit the implemented solution and original goals of the project to identify any areas of core business operation that still needs to be improved.

Phase 2 implementation often provides functionality and automation for:

 

  • Marketing campaigns and lead source management.
  • Warehouse automation including barcoding, scanning and printing solutions.
  • Payroll, including timesheet entry, expense management and employee purchase requests.
  • Work order management and assembly builds.
  • Work centre reporting, WIP and job routing.

Phase 3. Continual Improvement through Managed Services

Once customers have implemented NetSuite across all departments of their business, they now look to undertake continual improvement activities to ensure that their users are improving their use of standard NetSuite features as well as making the most of new features and functionalities that become available at each new release.

At Klugo, our Customer Success Team works closely with our clients’ key NetSuite champions to ensure that there is a clear plan for continual improvement and to guarantee that they are getting the most out of their investment into the world’s leading cloud technology. NetSuite is a very comprehensive management platform, and we encourage our customers to always look for new and better ways to use NetSuite across the different departments of their businesses.

If you’re new or an existing NetSuite customer, we would like to discuss how we might be able to help you improve your current implementation as well as partner-up to continually improve it in the future. Feel free to reach out to one of our business consultants for a confidential and obligation free discussion.

Need a specialist’s free advice?

We’re one a 5-Star NetSuite Solution Provider, and we are dedicated to help our customers leverage the power of NetSuite. Feel free to reach out. We’d love to help.

NetSuite Ultimate Buyer’s Guide

Find in this guide all the modules and technologies integrated into NetSuite, the cloud-based ERP that can support your growth.

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Top KPIs that Every Wholesaler Should be Tracking Right Now

Wholesale distribution has emerged as one of the top performing industries in terms of cloud technology take up. This early adoption, when compared to other industries such as professional services or manufacturing has seen Australian wholesale distribution business bounce back from a period of shrinking margins and red-ocean competition.

Most distributors over the past 5 years have either evaluated or implemented some form of cloud technology in their business. One of the main drivers for these software packages is to be able to collect more customer, inventory, operational and supplier data to increase efficiency and effectiveness of their resources.

Now that they have the data, the key question is… What should they do with it?

10 Years ago, Wholesalers relied on some basic reports and metrics to identify whether their business was healthy and growing or struggling. KPI’s such as inventory turnover, accounts receivable aging reports and dead stock reporting were common. In 2019, Wholesalers are becoming more sophisticated in the metrics they are using to measure themselves and the results are sometimes surprising.

The following KPI’s are some of the key metrics our customers are using to measure their performance and continual operational improvement.

Financial KPI’s – A New Take on Financial Performance Management

In Wholesale, as in any business, keeping a keen eye on the past, current and future financial performance of the business is key to continued growth and ongoing success. However, owners are looking beyond traditional reports and KPI’s such as gross margin on items or inventory turnover velocity when it comes to making critical business decisions.

Modern Finance Managers are looking to use the data that is collected during marketing, sales, order processing and customer service and support to gain better insights into key business drivers and performance metrics. An example of this could be:

KPI

Average Days to Pay by Industry

Description

A metric to highlight which industry segments that a wholesaler deals with is the best when it comes to paying their account on time.

Benefit

This information can help define marketing and sales strategies as well as highlight which industries might need different payment terms to help level out cash flow.

Calculation

Filter

Customer Industry Segment.

Calculation

Total Days to Pay / Number of Invoices in the Period.

Sales and Marketing KPI’s – Looking Beyond Top Line Sales Performance

Traditionally, most sales departments are defined by one thing. Actual Sales against quota. However, because modern Wholesale Distribution software provides integrated Sales and CRM functionality, along with procurement/inventory management and accounting and financials, we can now do more with the information we have available.

KPI

Sales and Marketing Campaign ROI

Description

Because Sales CRM and Accounting and Finance live in the same place, it is now easy to see exactly how marketing campaigns and the cost associated translate into closed sales orders.

Benefit

By tracking lead source, when a new customer or contact is entered into the system, we can pull the total sales value of all invoices, and segment this by campaign, or campaign type, thus giving us accurate ROI for every marketing dollar spent. This leads to better decision making and more efficient use of marketing budgets.

Calculation

Filter

Marketing Campaign/Type.

Calculation

Total Value of Sales Filtered to Individual Marketing Campaigns.

HR and Payroll KPI’s – Measuring People and Performance

Because modern ERP’s like NetSuite, provide fully integrated time sheet entry, employee expense management and payroll processing, HR and Payroll Managers are able to use data across both employee records, payroll data and other key business areas to better understand key HR metrics such as “average sick leave days by manager”.

In businesses with a higher number of managers, it can be very insightful to understand employee behaviour when compared by manager. These sorts of KPI’s might provide some insights into team motivation or highlight potential HR problems before they are reported and escalation, or worse, not reported.

KPI

Average Sick Days by Manager

Description

A metric to highlight the number of sick days taken by a group of employees under individual managers.

Benefit

Any spikes in this metric could indicate potential conflict within a manager to team relationship. Research has shown that when an employee has issues with their manager, they are 3 x more likely to take sick leave.

Calculation

Filter

Manger.

Calculation

Total Sick Days Taken / Team Head Count.

Customer Service KPI’s – Keen Eyes on Customer Success

In an increasingly competitive market, customer service is imperative. Google has made it easier than ever to quickly research and compare different providers of the same or similar products, and sometimes you might not be able to compete on price alone. Many wholesalers are beginning to understand that customer service has just as much impact of purchasing decisions as price.

To be able to better understand your customer, and to use this information effectively, wholesalers should be looking to get a 360-degree view of their behaviour both when it comes to purchasing and support and complaints.

An example might be:

KPI

Average Product Complaint / Support Requests by Vendor

Description

A metric to help identify if any particular supplier’s products have a higher rate of return or complain.

Benefit

This KPI’s can help identify overall quality of goods being provided by a vendor and gives data to the wholesaler to be able to support discussions around improving product quality.

Calculation

Filter

Product Vendor.

Calculation

Total Support Tickets Lodged / Total Invoices Containing Vendors Products.

Because Cloud ERP’s like NetSuite hold CRM, Inventory, Procurement, Support and Financial data all in the same system, it becomes easy to start designing and reporting on KPI’s that really matter to the overall performance of your wholesale distribution business.

Also, the flexibility of the report and search tools in NetSuite make it simple for users to make inquiries on any data set, because all information is in the one database from day one.

Can your system support these KPI’s? If not, is it time to consider a new direction?

Many of our customers are making great use of these NetSuite features and have taken monitoring their business performance beyond to standard metrics that are available in legacy systems, and the results are amazing.

Wholesale distributors today confront significant challenges to meet B2B customer expectations, increasingly distributed supply chains and higher pressure on margins. Additionally, new opportunities in mobile computing, the Internet of Things and globalised customer databases, present their challenges. NetSuite provides innovative distributors with a complete and connected business suite with scalable, intelligent, easy-to-use features that link together financials, eCommerce, inventory and customer data—enabling them to transform their business and track every operation in a single management console.

Need advice on how to track your business’ performance?

If you would like to see how NetSuite Wholesale Distribution Edition could help give you better, and real-time insights into your business performance, contact one of our business consultants for an obligation free discussion.

Download NetSuite Guide for Wholesale

Find in this guide all the modules and technologies integrated into NetSuite, the cloud-based ERP that can support your growth.

Top 5 SuiteSolutions to Improve Sales Management in NetSuite

NetSuite is well-known for enabling businesses’ sales team with unique visibility into every aspect of the customer relationship, from support cases to bills, contracts and inventory. With powerful and customisable real-time dashboards, sales managers and reps using...

Top 5 Features of NetSuite Starter Edition to Automate Small Business Administration

The SuiteSuccess Starter Edition, which was released earlier in 2018 to the Australian market is turning heads in the small business world. For companies who feel they are hitting the limits of what small business accounting software can do to support their growth,...

From Xero to NetSuite in 45 Days.

Products like MYOB and Xero provide outstanding accounting functionality. However, as businesses grow and prepare for the future, they find that the complexity of managing their distribution operations increases, and the limits of these entry-level software packages...

The Secret to Superior Inventory Management

Seize Distribution OpportunitiesThe downfall of wholesale distribution has been highly exaggerated in recent years. Yes, manufacturers have more opportunities nowadays to sell directly to consumers, but there are two main reasons why distributors are...

Top Three Pain Points For SMEs Outgrowing Accounting Software

This article was written by Brendan Laufenberg, SME Consultant, Klugo. As a specialist in cloud software for SMEs, I work daily to help growing companies evaluate the proven benefits of upgrading their internal software systems to a single,...