Klugo Group Signs Exclusive NetSuite Implementation Deal With Bing Lee

Klugo Group Signs Exclusive NetSuite Implementation Deal With Bing Lee

Klugo Group, the largest 100% NetSuite Solution Provider in APAC, announced that it has signed an exclusive NetSuite implementation contract with Bing Lee Electrics, one of the largest privately-held electrical retailers in New South Wales. Family-owned and operated, Bing Lee has 39 stores across NSW and ACT, helping customers with their Electrical and Appliances needs since 1957. “The decision to move to NetSuite was necessary to support our vision to modernise and streamline our operations” explains Phil Moujaes, General Manager. A 5 Star NetSuite Solution Provider and key implementation partner of another member of the Narta Group, Klugo was introduced to Bing Lee to assist in delivering an industry specific solution providing the operational intelligence and flexibility required to accelerate Bing Lee’s growth as a leading Appliances and Consumer Electronics Retailer in Australia.

“Klugo were able to demonstrate their level of industry knowledge and assist us in formalising a systems modernisation strategy of which the customer experience is central. NetSuite will allow us to be more nimble in a perpetually changing market,” says Nigel Price, Head of E-Commerce.

“NetSuite provides companies like Bing Lee with a pivotal omni-channel platform for flexibility and scalability, which is vital in the modern world,” explains Tania Large, Business Consultant and Retail Specialist at Klugo Group.

Annaliese Kloe, CEO of Klugo Group says “we are thrilled at the prospect of building a long-term partnership with Bing Lee, an iconic Australian family business. We fully support the broader modernisation project; this exciting partnership is ultimately about delivering a platform to assist Bing Lee in moving forward.”

With business modernisation at the forefront of the business, Bing Lee’s investment in a cloud-based ERP system introduces game-changing innovations to drive business and maximise potential for the business and its customers. About Klugo Group and NetSuite Klugo Group is a leading 5 Star NetSuite Solution Provider operating in ANZ. Klugo comprehensively manages Implementation, Managed Services and Business Process Outsourcing (BPO) across; Retail, Wholesale Distribution, Manufacturing and Field Service industries. NetSuite is one complete business management suite for your entire business, encompassing Financials, Customer Relationship Management, Marketing, Project, Procurement, Supply Chain, Warehouse Management, Manufacturing, Point of Sale and eCommerce. NetSuite Enterprise Resource Planning (ERP) runs the key-back-office processes and financial business operations in the cloud. Give us a call on 1300 766 011 to speak with our experts about your NetSuite implementation.

Hear from One of our Customers, Headland Machinery & See the Latest NextService Features

Hear from One of our Customers, Headland Machinery & See the Latest NextService Features


Join our NextService Webinar on July 12 to hear how our Built for NetSuite field service product NextService, has transformed  Headland Machinery’s business efficiency and see a live demonstration of the latest release of NextService.

Hear from Richard Kloé, Director of Headland Machinery and Julian Turner, Service Manager at Headland Machinery as they discuss the pitfalls of working with multiple systems, how implementing NextService has changed the way field service is managed and the positive financial impact an end-to-end system had on the business. Klugo’s experienced Solution Consultant Will Goodbourn, will demonstrate the latest release of NextService which was recently showcased at SuiteWorld in San Jose. NextService will effectively manage your field service team, take the benefits of NetSuite from the office to the field, learn how NextService can enhance the customer experience and increase productivity for your business. What you will see in this webinar

  • Customer Snapshot of before and after NextService from Headland Machinery

  • NextService Product demonstration

    • See how to schedule Technicians with ease through the drop and drag scheduler to efficiently schedule jobs and visually see the status of any job and Technician at any time!

    • In field mobile application used by Technicians globally that works online and offline to capture all site/asset information, complete work reports, capture images, obtain customer signature, and even invoice/send completed reports from from the field – saving travel time between office and service sites.

    • See how easy it is to connect your back office with the field to create jobs, update job details, manage inventory and measure full job and service line profitability.

    • Plus more!

  • Special promotion for rapid deployment – Install the NextService bundle and go live in 2 weeks!

Webinar Details Date: Tuesday, July 12 2016 Time:

  • 1pm PDT

  • 4pm EDT

Meeting Details: Webex Details will be provided after registration.

To register for the webinar, click here.


New Website Enables Hygrade Laser Profiling to Streamline their Processes

New Website Enables Hygrade Laser Profiling to Streamline their Processes


Hygrade Laser Profiling have been in business for over 25 years and are laser cutting specialists in Sydney. They pride themselves on producing quality manufactured products with great service to meet the needs of their local clients. Their quality service extends to not only the customer experience in store but online as well.

Michael White, Managing Director of Hygrade Laser Profiling, decided that their website needed a makeover, to improve user experience and highlight their new services and capabilities. “Our business is moving in a new direction, and we needed our website to reflect our new service offering and machine capability,” Michael says. “The old website was outdated and lacked information for our new and existing clients, plus it increased our admin work. “Now, our new website not only offers information about our brass and copper capability, it also gives people an opportunity to request a quote which has helped to reduce our admin.” he says. After upgrading their website to the latest WordPress platform, IndustryMarké designed a modern website that’s user-friendly. Customers can request a quote online, which means Hygrade can forecast accurate lead times for projects and provide costs before project. We hope to automate this through to our machinery in the future. Michael White already has his sights set on phase two of the website which will enable greater efficiency for his business as well as his customers. “Phase two of our website will include a portal where customers can get a quote,  place orders, update their details and more. “Being able to automate these processes will save us a huge amount of time. “Instead of being caught up on endless amounts of paperwork, we can focus on providing our customers with quality products and growing our business,” Michael says. For more information on Hygrade Laser Profiling, visit their website here.  

Allcon See Business Improvement with New B2B Website

Allcon See Business Improvement with New B2B Website

About Allcon

Allcon Group have 25 years experience as a specialist supplier to the concrete construction industry, offering a range of products from concrete finishing, power tools, generators, formwork and more. Allcon’s company value proposition is “Saving customers time”, so to support this, Allcon needed an eCommerce platform that would be easy for customers to use and deliver them business efficiency. SuiteCommerce Advanced was an obvious choice for Allcon as they are already experienced NetSuite users. Having one system that is fully integrated will enable Allcon to maximise their business efficiency as well as create a better customer experience.

Challenges Faced Before Implementation

As a company that prides itself on superior customer service and delivery direct to customer work sites, their previous solution didn’t adequately support their business model or allow for growth. Harvey Weeks Marketing Manager at Allcon, said their B2B website lacked integration with their current business systems. “A significant challenge was the lack of integration between our existing website and SuiteCommerce Advanced. The website was the only business system that was ‘outside’ Netsuite,” says Harvey. Order processing was manual – with customers placing a request for quote online and then each order manually processed by an Allcon customer service team member. Customers were unable to complete their purchase via the site, making the order process longer and increasing Allcon’s cost to service customers. Allcon’s 3 FTE customer service staff would process up to 150 phone orders per day – they needed a solution to help divert customers online and free up these resources and allow the business to grow.


Business Requirements Allcon Needed to Implement

Allcon engaged Klugo to develop and implement a NetSuite SuiteCommerce solution that would meet the the purchasing needs of Allcon’s customers and Allcon’s business requirements via a secure B2B website. This new eCommerce site would need to achieve the following:

  • Ensure it’s easy and fast for customers to order
  • Reflect the Allcon premium delivery service with freight calculations
  • Ability to save orders and come back within a set period
  • Ability to review past orders and reorder
  • Ability to order items on backorder
  • Ability to lookup order status
  • Purchases done with credit card payment – (EziPay payment gateway).

Due to the nature of their businesses, a high percentage of Allcon’s customers also access the website when on site at a job – with up to 40% of website views coming via mobile device. A key requirement was for the website to be fully responsive across any device and allow Allcon’s customers to find product information quickly and place orders no matter where they were.

Business Improvements

Since implementing the SuiteCommerce Advanced eCommerce solution, Allcon have found that their website has significantly improved business efficiency. Their customers have also responded very favourably, with more and more customers choosing to transact online rather than via phone. “Importantly, customers love our new website! Our efficiency has been improved in a number of ways – including management of products etc. on the website, and from the fact that existing customers are now purchasing online rather than by phone, which leaves us more time to do more important things such as selling to new customers,” says Harvey. “Now a customer can place an order online, and this goes straight to despatch. Previously, the customer had to phone in and we manually entered the order. “The website will continually grow and evolve with the business, as we take on new product ranges and geographical locations,” “The Klugo team have been excellent to work with.” he says.  

Aquatec Improves Business Efficiency with NetSuite

Aquatec Improves Business Efficiency with NetSuite

About Aquatec Fluid Systems

Aquatec has had 30 years’ experience providing water and wastewater solutions to local government and commercial enterprises through the Australasian region. With plans to expand the business and improve on efficiencies, Aquatec required an internal system that would grow with their business.

Challenges Faced Before Implementation

Operating with multiple disparate systems, Aquatec saw the need for more efficiency and visibility over the company. Business challenges Aquatec faced: ● Manual entry of data and duplication of work ● Manual quoting to work order processes ● Multiple, disparate systems ● Manual inventory issues, and challenges with stock management and allocation ● Challenging to analyse job costings ● Lack of visibility of company deliverables in the warehouse. Inventory tracking and allocation against sales orders were a manual process. ● Lack of real-time data ● Lack of easily visible data over entire business performance

Aquatec’s Business Requirements

Aquatec required a single platform to consolidate their multiple, disparate systems, and give them visibility over their entire business. From sales to finance, through to service delivery, they needed to see the areas of business that were costing and making them money. Business intelligence, financial transparency and inventory management were key business areas that needed to be evaluated as part of a new platform.   Aquatec’s key business requirements: ● Remove manual quoting to work order processes and replace with automated workflows ● Reduce double handling and the risk of errors in the quote to order process ● Consolidate systems into one unified platform ● Address manual inventory issues, stock allocation and ability to analyse job costings ● Improve productivity in the warehouse via bin allocation, inventory tracking and allocation against sales orders ● Implement a system that unifies Aquatec’s three entities for consolidated reporting, streamlined analysis and the ability to review financial data in real time ● Significantly improve management of projects and get visibility of tasks, resourcing and transparency across the business departments ● Address Aquatec’s multiple quote to supply against a single opportunity as part of the CRM management ● Improve marketing campaign analysis and planning ● Enable warranty and returns visibility through serial tracking, case management and quote to repair ● Enable visibility on item usage, stock on hand, demand replenishment, and supplier orders, pricing and performance.

Why the Move to NetSuite?

Tanya Caruana, Business Process Manager at Aquatec Fluid Systems says, a detailed and thorough assessment of various ERP solutions lead to the selection of NetSuite. “When we were searching for a system, we found that NetSuite was the only system that was fully integrated, cloud-based and didn’t need to be fully customised from the beginning. It’s out of the box capability met most of our needs and the additional modules and customisations would cover the rest of our unique requirements.” “It appeared easy to use, fairly intuitive and would provide the visibility that our  businessrequired. The fact that other reputable companies were using it added to our confidence” Tanya says. The biggest draw card for Aquatec was the systems business transparency. NetSuite offers Aquatec a platform where every aspect of the business can be monitored and managed – it enables the leaders of the business to see areas performing well as well as those needing improvement. Centralised data was necessary. The company originally operated a number of disparate systems, making it difficult to instantly see current customer information and transactions. With NetSuite, this became feasible. “All information is centralised within Netsuite and the soft links make it easy to find the detail we are looking for from any starting point – this is key to our business as we can pull up customer history or inventory levels in no time,” Tanya says. “The system helped us eliminate duplication and we can easily all aspects of our data. We still use outlook calendars however the NetSuite activities allow us to plan sales trips, record information and not lose sight of viable opportunities very easily”. As the company have a large warehouse, inventory management was a key issue prior to implementing NetSuite. Since implementing, Tanya has seen a significant improvement in their warehouse management. “There has been quite a big difference [since implementing NetSuite] as the previous system was manual. Keeping track of inventory on hand value and being able to manage our stock minimum and maximums quantities has been an enormous benefit” “NetSuite gave us visibility of our deliverables and traceability of our despatches – also we are now reporting on DIFOT (Delivery In Full On Time), which helps us improve our processes and efficiencies for our customers.” she says It has been just over twelve months since implementing the system and Aquatec have seen significant productivity improvements in the business. Tanya is now focused on phase two implementation and seeing the company’s continuing growth. For more information on Aquatec, click here.

Retailer, Billabong Chooses NetSuite

Retailer, Billabong Chooses NetSuite


NetSuite’s New Global Omni-Channel Platform

Global surfing and skate brand Billabong has recently signed a deal with NetSuite, the world’s number one cloud-based ERP solution. The deal comes after CEO Neil Fiske wanted to fill a void in his company. Mr Fiske needed a CRM system that would keep track of customer information and allow them to have a seamless shopping experience online. He spoke to The Australian Financial Review and said the implementation of the NetSuite omni-channel solution would enable his business to grow and work using a “unified platform”. “What it means is that for the first time Billabong will have a unified global platform capable of supporting all our channels from wholesale to retail to eCommerce in all our regions,” Mr Fiske said. NetSuite’s SuiteCommerce platform  rolled out across Billabong’s operations over the next year. It will enable Billabong to monitor and manage its brands from one single solution. For the full article click here.