Operational Excellence ERP for Furniture Manufacturers

Furniture and household manufacturing and distribution is simplified with NetSuite ERP

The manufacturing and distribution of household goods requires maintaining a high level of manufacturing quality, strong customer sales management and the ability to pinpoint the location of inventory at any time. NetSuite is the solution. 

If you’re manufacturing or distributing furniture and household goods, NetSuite is the ideal solution to use real-time data to increase profitability.

NetSuite not only allows you to control and improve the performance of every step of the manufacturing process, but allows you to create a consistent buyer experience and omnichannel ecommerce process. NetSuite ultimately allows you to close the entire loop of manufacturing and distribution.

NetSuite is your single solution for managing furniture and household distribution orders.

Create a positive customer experience with faster delivery in a system that connects all core business systems

Co-ordinate material movements and supply chain stages to minimise delay and disruptions to the production schedule.

Create a 360 degree view of product availability, sales opportunities, customer engagement & fulfillment

Connecting the core components of furniture and household manufacturing and distribution in one solution

Financial accounting and reporting, CRM, inventory and order management, production management and supply chain control. NetSuite is the single system to achieve an entire order management ecosystem.

Manufacturing of furniture and household goods

NetSuite Manufacturing Execution System (MES) allows furniture manufacturers to run their operations more efficiently. The Production Management solution within NetSuite ultimately helps production scheduling make more informed decisions, with complete visibility over sales demand and supply chain, it is easy to optimise operational and material needs to meet your make-to-order or make stock commitments.

Determine expected labour and machine costs with more precision.

A fully traceable, quality controlled materials and order management system.

Predict material demand based on historical and forecasted sales.

Maintain and manage your quality and assurance tests with better data.

Product Data Management

  • It is now simple to define multi-level bill of materials with revision control.
  • Configure people resources, machines, and work centers as part of a production routing with cost templates that determine expected labour and machine costs. More visibility gives more predictability.
  • Item, document, quality assurance and case management provide complete control over the product lifecycle.

Work Order Management

  • NetSuite MES offers discrete manufacturing with backflushing of materials upon completion. Reduce wastage and optimise materials.
  • Teams can issue and track labour and materials as work in progress or track costing through routing.
  • Batch management for full traceability and quality control allows extra visibility.
  • Production information can be gathered from the shop floor through tablet interface and immediately reported in real-time to the top floor.

Planning and Scheduling

  • Integrated Demand Planning calculates and predicts material demand based on historical and forecasted sales. Then imported and forecasted to adjust for new and campaign-driven demand.
  • Material requirements planning will explode BOMs, check stock levels, and review demand along with committed and planned to purchase to determine planned orders.
  • In NetSuite MES, analytics is used to determine capacity constraints and to inform the production schedule.

Quality Assurance

  • Automatically mange quality assurance tests and inspections centrally with product master data.
  • Ensure compliance and visibility with automatic prompting for inspections to record test results. Additionally, harness the power of workflow-based management of non-conforming results.
  • Simply and quickly collate results in real-time as they are gathered from the production floor.

NetSuite ERP/CRM manages every step of both furniture and household goods manufacturing and distribution. Gaining complete control and visibility over every step of the process is the first step to improving profitability and gathering ongoing positive customer feedback.

NetSuites ERP and CRM integrates accounting, sales, operations, and distribution management

Furniture and household manufacturing and distribution requires a strong commitment to quality assurance and supply chain control.

Engage with your customers everywhere and track their activity across multiple channels.

Streamline the purchasing process between vendor orders and supplier delivery.

Deliver products with deeper metrics that create more visibility over the status of inventory.

Easily and quickly transfer furniture and household goods across the business, from one warehouse to another.

Know the status, time frames and movements of all furniture and household orders across the business.

Sell furniture and household goods with all the information at your fingertips. Reducing time frames and increasing volume.

Omnichannel Commerce & Engagement
  • Engage with customers on multiple channels and track their activity.
  • Offer more channels to generate revenue by accepting orders via phone, online, direct sales or website.
  • Feed every channel into a streamlined system that manages product delivery from supplier to the customers door.

Stronger Supplier and Vendor Relationships

  • A centralised system that creates a seamless loop between supplier and vendor.
  • Collaborate, build approvals, ensure compliance handle payments and gain greater visibility with suppliers.
  • Use sales forecasts to inform supply orders, minimising stockouts and incorrect inventory.
  • Generate deeper insights that allow you to better forecast and predict the performance.

Inventory Management & Tracking

  • Easily track and manage inventory across multiple warehouses
  • Accurately measure inventory turns of equipment and machinery to better forecast profit
  • Ensure material handling is optimised with lot and serial number tracking.

Transfer Orders

  • Use complex distribution network features to auto-generate transfer orders. Allowing you to balance stock between locations based on demand planning.
  • Create a full picture using complete in-transit stock visibility and accounting with fulfillment and tracking receivables.
  • Intercompany transfer orders are simplified with automated generation of corresponding sales and purchase orders.

Logistics and Delivery Management

  • Reduce cycle times with powerful forecasting tools that allow quicker delivery times.
  • Track the status of deliveries in real-time.
  • View movements of shipped orders and assess where improvements can be made.

360 Degree Sales View & Support Management

  • Route and track new leads automatically whilst maintaining full sales visibility.
  • Segment pricing modules by customer and create discounts and rules in segments.
  • Close deals faster by creating instant information access to sales teams.
  • Ensure detailed case management, efficient returns and field tracking for field services.
  • Provide support teams a comprehensive view of customers, file information, customer self service portals and support tickets.

Managing service and maintenance teams of furniture and household goods.

Distribution of equipment and machinery is one piece of the puzzle. But for businesses that also perform service, maintenance and warranty, they need a system that completes the loop.

A seamless connectivity between mobile app and NetSuite ensures improved accuracy in the field taking records.

NetSuite + NextService MES helps technicians create a fully visible picture to improve maintenance workflows.

Keep detailed records of technician stock levels with field barcode scan and serial number support.

Create a full log of warranties/repairs and workflows to maximise the visibility between office and technician.

Field Mobility

  • Improve the accuracy of your field and form validations with customisable checklists and forms to digitize data capture.
  • As soon as a job is completed, logging details is simplified with customer location and asset service history attached to the service request. As well as an automatic logging of service activity.
  • If you’re offline, no stress. Offline records are queued for synchronisation when a connection is re-established. Additionally, work in online mode with instant recording in NetSuite directly from the mobile app.

Inventory In The Field

  • It is simple to manage spare parts, inventory and consumables in technician vans and customer locations.
  • Field technicians can simply identify items by barcode and are aided with support for serial tracked inventory.
  • Enable a rapid response for parts replacement by automating Return Merchandise Authorisation (RMA) from the field
  • Maintain technician van stock levels for maintenance kits and consumables. Giving more assurance that your field technician has what they need to get the job done.

Maintenance

  • Program maintenance is simplified when you define template maintenance schedule by asset type.
  • Create a complete visual picture with maintenance programs by utlising automatically visible features on the Schedule board with hard and soft reservation to indicate scheduling flexibility.
  • Know your financial snapshot with maintenance contracts with service level reporting costs and revenue models, allowing teams to report maintenance contract profitability.

Warranties and Repairs

  • Track warranties on assets and parts to manage warranty claims and monitor their progress and status.
  • Match replacements to warranty claims for end-to-end visibility of transactions and reporting capabilities.
  • Inform technicians in the field by generating work orders that inherit warranty details.
  • Create a seamless workflow for parts under warranty with documentation from field to depot and then shipment to supplier.

Client Testimonials

“We asked Klugo to think creatively, and together, we solved the NetSuite setup; it was a massive win for us. Our account managers can be out there in the community instead of sitting behind a computer inputting orders.”
Ellie Davidson
Operations Manager, TLA Merchandise
“Klugo tailored NetSuite to the needs of a machinery manufacturer, now it’s a task-driven application that suits our purposes brilliantly. We were able to reduce our customers’ wait time for deliveries and save on transportation costs.”
Jay Chirnside
General Manager, Kerfab
“Klugo were flexible and professional, supporting us in our hour of need. They enabled us to onboard a whole remote finance team and ensure continuity. I look forward to working with them to optimise dashboards and reporting so we can work smarter, not harder.”
Nigel Dearing
CEO, Nuffield Group