Technology has changed how we work, how we learn, how we’re healed and how we entertain ourselves. All at breakneck speed.

This technology revolution hasn’t spared the security and surveillance industry. Innovations such as UHD (ultra-high-definition), multi-dimensional perception, cloud technology, thermal imaging, combined radar/camera integrated surveillance technology, audio sensors and artificial intelligence have generated radical changes in how we ensure the safety and security of the things we hold dear.

But along with greater capability comes greater complexity. This has generated a demand for integrated field service software systems that handle maintenance, invoicing, HR and inventory management in an efficient and cost-effective manner.

Why is an effective ERP system with field service capabilities an essential tool for security companies?

ERP (enterprise resource planning) systems are software packages designed to integrate key components in business operations. They typically include product management, financial management and customer relationship management (CRM).

The addition of field service management capabilities provides security companies with the necessary tools to enable the efficient scheduling of technician and contractor assignments for surveillance system repairs or installation.

An ERP that includes field service management software also enables security guard management and tracking, including the ability to create efficient shift rosters that maximise productivity while minimising waste.

In addition, inventory management tools help security companies automate the need to catalogue, store, distribute and re-order the multitude of parts and equipment required by sophisticated security technology.

Administrative functions such as invoicing are processed by ERP software in a seamless cost-effective manner. Timely billing contributes to a positive customer experience, and the right field service management capabilities empower field technicians to submit required information, including before and after photos and customer signatures, fully and promptly with no duplicate data entry required.

These systems are also on the cusp of innovations that will propel software for security companies to a new realm of efficiency and effectiveness. Systems integration through the “internet of things” (IoT), machine learning, predictive data analysis through algorithmic artificial intelligence and cybersecurity will radically reshape the capabilities of the security industry.

As Australia’s leading Oracle NetSuite solution provider, Klugo has partnered with Next Technik to provide NextService, a cutting-edge field management software system built on the NetSuite ERP cloud platform.

NextService integrates seamlessly with Netsuite and addresses the most challenging aspects of field service work within the security industry. It provides complete field mobility, including scheduling, dispatching, asset and inventory management, invoicing and much more on a single integrated cloud-based platform.

As these revolutionary technologies reshape security industry management software, the NetSuite + NextService ERP package will keep your company ahead of the curve – and ahead of the competition.

Contact us to discuss how we can help your company utilise these cutting-edge technologies and deliver world-class service to your customers.

We offer a number of resources to help companies navigate this process. Consider what Klugo can do for security and surveillance distributors and installers ready to reach the next level.

About Klugo

NetSuite + NextService

Klugo’s vision is to unlock the full operating potential of our customers to maximise the value of their business. We do this by helping our customers achieve operating excellence using NetSuite + NextService, the world-leading cloud ERP and FSM business platform for small-to-medium-sized businesses.

Why aren’t solar energy businesses as productive in the field as they could be? Issues come in many forms, but they all have the same origin: lack of information.

When techs venture into the field, they need the complete job requirements, the correct parts and tools, and information about the client and job site.

Likewise, the office needs real-time access to information about the progress of their work for both administrative and compliance purposes. In practice, renewable energy field service involves a constellation of fast-moving information – and if it slows down or breaks down at any point, productivity does too.

Before, communication, coordination, and compliance problems felt like inevitable features of field service. Especially since solar energy companies often rely on third-party service providers who operate outside their own sphere of operations.

Not any longer. Digital transformation empowers a solar energy business to use information to its advantage so that the situation in the field, in the office, and at every point in between is clear to all and as productive as possible.

The What and Why of Digital Transformation

Digital transformation is an emerging approach to running a business (solar or otherwise) that advocates for digitising and integrating core aspects of operations. Rather than utilising a series of discreet tech tools, organisations that undergo digital transformation have a seamless collection of digital tools and data that starts at the centre and extends outwards in 360 degrees.

ERP serves as the centre. It collects data from all sources and stakeholders in one place and surrounds it with tools for analysing and organising that information. Often called a “single source of truth,” ERP makes accessible as much data as possible so that every question has an efficient answer.

Starting digital transformation means putting an industry-leading ERP like NetSuite in place. Completing it involves supplementing the native capabilities of ERP with solar software specialised for field service.

NextService offers those capabilities within the NetSuite platform – no integration required. NextService comprehensively addresses the requirements of renewable energy field service: scheduling, inventory controls, compliance reporting, budgeting etc. As a total solution, NetSuite and NextService transform field service into a digital asset driven by real-time data, efficiency and insight rather than a manual process running on paperwork.

Productivity improves, but so does utilisation, customer engagement, administrative efficiency, inventory visibility, and billing/EOM processes. The term transformation describes it quite well.

The Future of Field Service

Digital transformation creates a bi-directional information pipeline that travels between any technician anywhere in the field and the home office to eliminate information deficits at both ends.

Techs can turn their smartphone into a powerful tool for planning and performing field service. Mobile devices link them into the ERP and the field service software so that time, distance, and location don’t inhibit their access to information. Techs can use the data and tools at their disposal to precisely prepare for a job and efficiently carry out the work after arriving on site.

Back in the office, solar management software gives administrators real-time visibility into jobs in progress so they can provide guidance/support as necessary. They can also automatically capture metrics about job performance – utilisation, profitability, material wastage, customer satisfaction – to start deploying resources more effectively.

Along with metrics, administrators can request pictures of important milestones being reached so they can see work being done and evaluate technicians (especially third parties) based on something besides numbers.

Real-time insight into each job also makes it easier to determine when contractors may need to be utilised and when resources need to be redirected to jobs that require urgent attention.

Compliance also improves since data from every job flows directly from the field onto a centralised platform where the relevant details get automatically extracted.

Take a Leap Towards Digital Transformation

The future of field service isn’t just more productive; it’s also more efficient, cost-effective, scalable, and flexible. That all leads to greater profitability in a competitive industry, especially for the solar energy businesses that prioritise digital transformation early, complete the process sooner, and establish themselves as elite service providers.

Klugo makes digital transformation accessible for a solar energy business by offering the key components: ERP and solar project management software along with an experienced team to help users implement and optimise those tools.

We offer a number of resources to help companies navigate this process. Explore the value of ERP with this ROI calculator, and consider Oracle financing options. Learn more about the technical requirements of ERP with this planner. Finally, consider what Klugo can do for solar energy businesses ready to reach the next level.

About Klugo

NetSuite + NextService

Klugo’s vision is to unlock the full operating potential of our customers to maximise the value of their business. We do this by helping our customers achieve operating excellence using NetSuite + NextService, the world-leading cloud ERP and FSM business platform for small-to-medium-sized businesses.